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 When your organization cannot settle for anything less than the highest levels of service quality, attention to detail, access to seasoned professionals and ongoing support, there come our custom IVR Services.
UKI WebDesign's IVR hosted, managed services are employed by businesses and service providers world-wide to automate a wide range of customer and employee interactions over the telephone.
Our area of services covers (among others): - Account Inquiry Systems
- Credit Card Activations
- Contests and Sweepstakes
- Corporate Voice Portals
- Customer Surveys
- Customer Loyalty Programs
- Dealer/Store Locators
- Employee Reward and Retention Programs
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We deliver all the services that you will require for a successful IVR strategy execution: Planning, Design, Development, Implementation, Hosting, Dedicated Application Support and Management Services. You can expect us to:- Manage and execute all aspects of the IVR project including: planning, development, testing, and deployment of the application.
- Work jointly with your business and IT team, to achieve the desired data delivery and integration objectives.
- Be fully responsible for maintaining and updating IVR hosting, telecom, software and hardware infrastructure.
- Act as a single point of contact for IVR implementation and maintenance by providing the necessary resources and experts to meet your objectives – on time, on budget.
- Provide you with dedicated support, and have and in-depth understanding of your application.
We invite you to contact us where one of IVR professionals will invest the time to talk to you about your specific needs and help you execute a successful IVR project.
IVR Development & ImplementationFrom start to finish, our team ensures your business objectives are met, by providing a complete range of services tailored to your project requirements:
- Review of your program objectives and parameters
- Project and Application Planning
- Script/VUI (Voice User Interface) consultation and call flow design to optimize caller experience
- IVR Application development
- Data connectivity specifications and custom interfaces to your data stores – XML/HTTP
- Database (SQL) development - based on your program requirements
- FTP batch file transfer support
- Custom Reporting – Customized web based reporting that supports your business objectives
- Custom web based administration utilities
- Professional voice recordings - select from a wide range of expert voice talent, with multi-lingual capabilities.
- Process/Application improvement - continuous tracking of caller interaction, application tuning to maximize caller satisfaction
IVR Managed Hosting By delivering a superior yet cost-effective Hosted Managed solution we ensure that your callers have 24/7 access to your applications, backed by a guaranteed service level agreement.
- IVR Application Hosting - supported by a state-of-the-art IVR, telecommunications & data center
- DTMF, ASR and TTS support
- XML Data Gateway – supports clients in-house as well as 3rd party XML/HTTP- provides real-time exchange of information with your in-house web enabled database
- Multiple DS3 voice circuits, for on-demand scalability
- Database (SQL) Hosting
- Real-time web based IVR activity reporting
- Toll-Free Services – ONE RATE, United States and Canada
- Inbound and Outbound Calling
- Integrated outbound call queuing
- Text messaging support – to mayor aggregators in US and Canada
- Fax on-demand
- Bridged call transfers
Dedicated Support ServicesOur professional services and support team are ready to serve you when you need it.- Dedicated Application Support with an in-depth understanding of your application
- Dedicated Account Manager
- Dedicated Enterprise Customer Care Consultant
- 24/7 Application Monitoring
- Professional support team
- Program administration and monitoring
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